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Xperia Smartphones & Tablets | Select other product category

Precautions we’re taking due to the Coronavirus

Due to the outbreak of the Coronavirus (COVID-19), we’re taking preventative measures to safeguard the welfare of our employees across our support, service and distribution networks. As a result:

  • Our call center agents are currently helping you from their homes. You may experience longer connection times, hear some occasional background noises, or call quality may be reduced
  • If you requested or are in need of a product repair, please note that the operation of local Authorised Service Centres, and associated logistics, might also be impacted

In the meantime, you can still contact us via e-mail, or browse the support site for troubleshooting solutions for your product.

We thank you for your understanding and encourage you to stay safe during this turbulent period.

[Network not connected] message after updating your Android TV?

Try this quick fix if you are getting a [Network not connected] message, notice the time is incorrect on the HOME screen or notice that some apps no longer work normally while others do.

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